Conflict is something that we have all experienced and has
always carried a negative stigma. What sparked an interest with me is why has
it gotten to the point where all conflict is seen as a negative connotation? In
the book it talks about the benefits of conflict and how it “prevents
stagnation, stimulates curiosity and interest.” Although I have never seen it
that way, this book made me realize the importance of conflict and its role in
improving several different aspect in life. Whether it’s our social, political,
religious, or business, having conflict allow us to work through our problems,
get rid of old ideas and promote new ideas in the field of work.
As humans, we naturally want to get along with everyone,
through evolution, having relationships can help us survive through natural
disasters. Having conflict between one another can potentially mean losing an
individual within our circle, potentially making our community weaker. Even
though we try and avoid any type of conflict, conflict is still unavoidable. Conflict
can either be positive or negative, conflict tends to create tension, which allows
both party to come to an understanding where each perspective is respected. Understanding
conflict resolution is important for the workplace. Knowing how to use the
mediation process can be extremely beneficial in the work place.
Being able to use this process, clearly addresses the
problem, and expresses how it directly affects us. Allowing the other
individual to see that whatever they did isn’t as simple as they thought it was
in their head. These conflicts are
created through different values, beliefs, and opinions. Conflict resolution is
a key to a successful workplace, knowing that conflict is practically unavoidable;
having these sets of skills allows us to work through certain situations.
References:
Bolton, Robert. People Skills: How to Assert
Yourself, Listen to Others, and Resolve Conflicts. New York: Simon &
Schuster, 1986. Print.
